Process Mapping

Process: “a series of actions that produce something or that lead to a particular result” (Merriam-Webster)




Process Map: Shows not just a linear progression, but the decisions and choices made as a person navigates a situation. These moves need to have some detail added so the viewer is able to discern how to follow the path(s).



The map should also be well designed using the design characteristics discussed in class (color, font, margins, alignment, contrast, shapes, images/text, etc) to help the viewer identify important information.


Redoing the process map for the usability report will add up to 5 points to your usability report grade.


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